Customer Success Manager
New
M
MegaportNetwork as a Service
Listing location: Oregon / Washington / California / ArizonaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years experience within the Enterprise software market or Internet/Telecommunications industries; 3+ years experience in an Account Management or Customer Success role.
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Have 3+ years of experience in the enterprise software market or Internet/telecommunications industries.
- Have 3+ years of experience in an account management or customer success role.
- Be able to work in a fast-paced technical environment while managing multiple tasks or goals.
- Demonstrate strong verbal and written communication skills and effective collaboration across internal and external organizations.
- Identify customer needs and service issues, understand customer pain points, and present suitable solutions.
- Deliver revenue results using a consultative selling approach.
- Work with wider teams to focus on revenue generation and results.
- Maintain records, reports, and data according to company models, with a focus on retaining revenue from assigned customers.
- Experience proposing or deploying cloud and virtualized compute solutions in enterprise customer environments is highly desired.
Responsibilities
- Collaborate with Direct Sales Executives and Solutions Architects to grow and retain revenue from existing customers.
- Drive renewals and convert month-to-month customers to term subscriptions at renewal.
- Onboard and enable customers, and share information about product enhancements, new products, and ecosystem partners.
- Conduct sequenced outreach to drive adoption, solution awareness, and customer engagement.
- Champion customers throughout their journey and facilitate resolution of commercial and sales-related issues.
- Develop engagement strategies for nominated accounts based on opportunities and customer needs.
- Analyze customer experience and needs, communicate trends, and report growth opportunities through pipeline updates in SFDC.
- Maintain knowledge of Megaport products and solutions, demonstrate them to customers, and understand competing offerings.
- Collaborate with Sales, Marketing, Finance, Operations, and other teams on revenue growth and customer service challenges.
- Evaluate customer feedback and recommend process improvements.
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