Strategic Customer Success Manager
New
C
ConnecteamWorkforce management SaaS
This is a fully remote position. The ideal candidate must be based in the United States. We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia., comfortable working across multiple time zonesFull-TimeManager
Salary100,000 - 140,000 USD per year
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Job Details
- Experience
- 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role
- Required Skills
- Change ManagementCustomer SuccessAccount Management
Requirements
- Have 3+ years of B2B SaaS experience in Customer Success, Account Management, or Consulting.
- Have experience managing Enterprise or Strategic accounts with ACV of $100K+.
- Demonstrate the ability to engage with and influence VP- and C-level executives.
- Have a track record of driving expansion within a customer portfolio.
- Bring expertise in digital transformation, change management, and complex adoption strategies.
- Use customer data and analytics to support decision-making.
- Be able to work across multiple time zones and collaborate with global teams.
- Be based in one of the listed eligible U.S. states.
- Be available for occasional travel to customer visits, executive business reviews, and industry events.
Responsibilities
- Develop and execute strategic success plans aligned with customers’ business objectives.
- Build relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.
- Partner with customers to solve business challenges, implement best practices, and maximize platform value.
- Identify account expansion opportunities and collaborate with Sales on upsells and cross-sells.
- Use customer usage analytics and feedback to identify risks, opportunities, and areas for improvement.
- Partner with Marketing to develop case studies and promote customer success stories.
- Serve as the primary escalation point and work cross-functionally to resolve complex challenges.
- Track industry trends, competitors, and workforce management best practices.
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