E-Commerce Customer Service Executive
L
LUXASIAE-commerce Beauty
Taguig, Metro Manila, PhilippinesPart-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementProblem SolvingCustomer serviceAttention to detailTime ManagementMultitasking
Requirements
- Strong communication skills
- Strong writing skills
- Good coordination skills
- Project management skills
- Problem solving skills
- Attention to detail
- Beauty product knowledge
- Quick learner with ability to absorb extensive product information
- Ability to multi-task
- Ability to prioritize
- Ability to manage time effectively
Responsibilities
- Respond to E-commerce Customer Service chats
- Provide real-time response to customer’s inquiries and concerns
- Ensure the brand provides the highest level of customer service
- Propose additional products to customers as deemed appropriate
- Assist in addressing customer’s order concerns and liaise with respective teams until concern is closed
- Report customer concerns to the marketplaces as needed
- Remain up to date with brand campaigns, product catalogue, promo offers, and category trends
- Aid the Ecommerce Operations team in arranging special deliveries, filing claims, tracking returns
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