Bilingual Customer Service Representative
New
Manila, Philippines, EST/PSTFull-TimeMiddle
Salary45,000 - 55,000 PHP per month
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Job Details
- Languages
- English, French, Mandarin
- Experience
- At least 1 year
- Required Skills
- Customer serviceMicrosoft OfficeTime ManagementCRM
Requirements
- Fluent in English (written & spoken) & French or Mandarin (written & spoken)
- At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
- Excellent English and French or Mandarin communication skills (at least B2 level)
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with CRM, VoIP, and cloud services
- Experience with word-processing software and spreadsheets
- Knowledge of online calendars and scheduling
- Proactive & confident with keen attention to detail
- Able to work in EST/ PST shift
Responsibilities
- Respond promptly to client emails and portal requests in French/Mandarin and English
- Handle inbound and outbound phone calls for French/Mandarin and English-speaking customers
- Assist customers with needs offering empathetic support
- Update and maintain accurate customer records
- Resolve client concerns efficiently and professionally
- Build trusted relationships with customer accounts
- Ensure complete customer satisfaction during every engagement
- Document all interactions and case updates adhering to data privacy protocols
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