Collections Specialist
New
P
PavagoFinance
Mexico. Colombia. Argentina. Jamaica. Costa Rica, U.S. Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- SalesforceNegotiationCRM
Requirements
- Proven experience in collections, accounts receivable, or high-volume outbound calling roles
- Comfortable making 100+ outbound calls per day consistently
- Strong objection-handling and negotiation skills
- Experience using CRM tools (Salesforce or similar)
- Excellent verbal and written English communication skills
- High attention to detail and accuracy in documentation
- Ability to manage multiple accounts and follow-ups simultaneously
- Thrive in a target-driven, high-activity environment
Responsibilities
- Make 100+ outbound calls daily to customers with overdue invoices
- Follow up consistently via calls and emails until payment resolution
- Navigate gatekeepers and reach decision-makers responsible for payments
- Handle objections and drive conversations toward payment commitments
- Investigate billing discrepancies and customer concerns
- Coordinate internally to resolve issues impacting payments
- Maintain accurate records of all calls and outcomes in CRM
- Identify recurring issues impacting collections and share insights for improvement
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