Matching Specialist
New
Argentina - RemoteFull-Time
Salary1,100 - 1,200 USD per month
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Job Details
- Required Skills
- Problem SolvingCustomer serviceOrganizational skillsTime ManagementMultitaskingCRM
Requirements
- Very strong ability to really multitask and juggle multiple hats/tasks at the same time
- Strong organizational and time management skills
- Effective communicator
- Good memory and recall
- Sharp thinker and quick on their feet
- Critical thinking and strong problem solving skills
- Easy adaptable to an environment with constant changes
- Ability to work under pressure and manage client expectations
- Bubbly/bright personality and good attitude
- Team player/willing to go above and beyond
- Friendly and strong customer service skills
- Willing to meet/exceed metrics and goals set for them
- Strong English verbal and written communication skills
Responsibilities
- Act as the first point of communication for NPHub’s prospective clients, both Students and Preceptors
- Communicate NPHub’s value proposition to prospective Students
- Answer any Q&As that potential clients may have
- Suggest matches for Students and Preceptors
- Provide Student profile creation and sign-up assistance
- Follow-up with prospective students
- Meet personal goals and work as a team toward the company-directed sales goals
- Provide fast communication to all interactions via Avochato, email, Chatbot, and other inbound lead sources
- Evaluate the requirements of a potential client and offering solutions
- Accurately managing the sales pipeline and ensuring client satisfaction
- Generating and onboarding new clients while providing a high level of customer service
- Managing and organizing communications with students and preceptors
- Re-engaging old leads via email/text and phone calls
- Scheduling and completing initial and follow-up calls with potential clients
- Monitoring and updating NPHub’s live chat for inquiries
- Identify areas of opportunities to improve student onboarding process and communicate to leadership
- Create and document system and create a training manual for future hires
- Manage and organize accurate sales information within the company’s CRM
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