Operations Specialist
New
Colombia. Mexico. Costa Rica. Jamaica. Argentina, US hoursFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years of experience
- Required Skills
- Organizational skillsMultitasking
Requirements
- 2+ years of experience in Operations
- 2+ years of experience in Staffing / Workforce Coordination
- 2+ years of experience in Scheduling or similar roles
- Strong English communication skills (spoken and written)
- Ability to work US hours
- Strong organizational and multitasking skills
- Comfortable using digital tools and platforms
- Reliable internet connection and computer setup
Responsibilities
- Manage shift scheduling and workforce coordination end-to-end
- Respond to client shift requests and ensure timely coverage
- Assign workers and confirm availability and attendance
- Monitor attendance, clock-ins, and shift activity
- Handle no-shows, late arrivals, and last-minute changes
- Secure replacements quickly to avoid disruptions
- Communicate with clients and on-site managers to resolve issues
- Keep systems, trackers, and documentation up to date
- Identify recurring issues and suggest process improvements
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