Regulatory Compliance Specialist
New
R
RainFintech, Payments
District of Columbia
Secondary Locations: RemoteFull-TimeMiddle
Salary$50K - $999K; $50K – $999K • Offers Equity • Offers Bonus; Zone C: $50K – $999K • Offers Equity • Offers Bonus
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Job Details
- Experience
- 1–3 years of experience
- Required Skills
- CollaborationOrganizational skillsWritten communicationCompliance
Requirements
- 1–3 years of experience in compliance, regulatory affairs, or a related function within a financial institution, fintech, or payments company
- Foundational knowledge of Visa and/or Mastercard operating rules, with particular familiarity with dispute and chargeback frameworks
- Basic familiarity with Regulation E, Regulation Z, and UDAAP principles
- Strong organizational skills and attention to detail — able to track multiple workstreams, deadlines, and rule change obligations simultaneously
- Clear written communication skills, including the ability to summarize regulatory requirements for non-compliance audiences
- Collaborative working style and comfort partnering across operations, product, and customer-facing teams
- Bachelor's degree required
Responsibilities
- Support the development and maintenance of internal policies, procedures, and controls that reflect current network requirements across marketing, disputes, and chargebacks
- Assist in preparing responses to card network inquiries, audits, and compliance assessments
- Monitor and track updates to Visa and Mastercard network rules, operating regulations, and compliance bulletins, and assess their impact on company policies and procedures
- Partner with product and technology teams to flag network rule considerations during new product development and feature launches
- Work closely with the Customer Experience team to support dispute and chargeback workflows, ensuring processes align with applicable Visa/Mastercard rules and timeframes
- Assist in identifying trends in dispute and chargeback activity and escalating potential compliance gaps to the Manager of Regulatory Compliance
- Help maintain procedure documentation and job aids used by the Customer Experience team for dispute handling
- Support the complaints management process by assisting with tracking, categorization, and documentation of consumer complaints involving Regulation E, Regulation Z, and UDAAP obligations
- Help monitor complaint trends and contribute to periodic reporting for compliance leadership
- Assist in reviewing customer-facing disclosures, communications, and marketing materials for potential UDAAP concerns
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