Customer Success Specialist
New
A
AuctriaFundraising Software
Vancouver, Victoria, or Nanaimo, etc. Canada, US Pacific timeFull-Time
Salary60,000 - 65,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Microsoft ExcelTroubleshootingCustomer supportSlackNotion
Requirements
- Customer support experience (email, chat, Zoom)
- Tech-savvy mindset
- Proficiency with Microsoft Excel
- Familiarity with basic web design
- Strong attention to detail and organizational skills
- Fluent in English
- Ability to work independently as a self-starter
Responsibilities
- Support users via email, chat, and occasionally calls
- Troubleshoot and resolve technical issues quickly and professionally
- Help improve internal processes
- Collaborate with a fully remote team
- Guide users in running events on the Auctria platform
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