Service Cost Optimization Senior Manager
New
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Social Discovery GroupSocial Discovery
Tbilisi, GE / Yerevan, AM / Belgrade, RSFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English - C1, Russian - C1
- Required Skills
- Analytical SkillsMicrosoft ExcelBudgetingStakeholder managementFinancial analysisGoogle SheetsGoogle Workspace
Requirements
- Advanced Google Workspace / GSuite proficiency
- English - C1, Russian - C1
- Strong analytical and data interpretation skills
- Advanced Excel / Google Sheets and reporting skills
- KPI tracking and performance management
- Financial analysis, budgeting, and basic accounting knowledge
- Experience in operational or team leadership roles
- CRM and operational workflow management
- Process optimization and cost-efficiency improvement
- Negotiation and stakeholder management skills
- Cross-functional coordination and escalation management
Responsibilities
- Ensure the team independently handles operational and analytical tasks — from goal setting to execution and result control — guaranteeing that cost savings do not compromise partner service quality.
- Be responsible for analyzing statistics, reports, and key partner performance metrics to identify and prioritize areas for reducing content costs without degrading the partner experience.
- Develop and approve cost reduction strategies, orchestrating their implementation by the team and cross-functional stakeholders, while maintaining ownership of preserving benchmark partner service quality.
- Oversee partner management within Bitrix CRM, including the escalation and resolution of complex, non-standard requests, ensuring an optimal balance between operational costs and service levels.
- Own the continuous improvement of partner-related processes and tools (CRM, reporting, file management, internal guidelines) from the perspective of lowering operational costs while increasing service reliability.
- Coordinate collaboration with internal teams to achieve shared efficiency and content cost optimization goals, bearing ultimate responsibility for ensuring that partner service quality remains unchanged.
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