Salesforce Solution Architect, Service Cloud Voice
New
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NeuraFlash, Part of AccentureIT Consulting
Remote - United StatesFull-TimeSenior
Salary87,400 - 266,300 USD per year
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Job Details
- Experience
- 3-5+ years
- Required Skills
- Project Management
Requirements
- 3-5+ years project experience in a hands-on position
- 3+ years of experience with Salesforce in a development or configuration capacity
- Understanding of customer service and contact center operations with experience solving complex use cases
- Solid understanding of Salesforce Platform and its architecture
- Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
- Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
- Client-facing experience in pre-sales, project management, discovery, and design
Responsibilities
- Facilitate business process reviews to identify customer requirements and processes
- Translate customer requirements into contact center design, leveraging best practices
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Develop technical requirements and specifications for customers and the technical delivery team
- Drive best practice contact center design into each and every aspect of solution delivery
- Effectively manage aspects of projects and customer communications
- Deliver customer end user training and documentation
- Oversee and be accountable for the successful completion of all aspects of assigned projects
- Lead vision and strategy discussions with contact center and customer service leadership
- Partner with our Artificial Intelligence team to create innovative Salesforce solutions
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