Technical Release Manager
New
H
Hauler Hero Inc.Vertical SaaS
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience
- Required Skills
- QARelease ManagementCustomer support
Requirements
- 5+ years of experience writing technical documentation, ideally for B2B SaaS.
- Strong writing samples or portfolio demonstrating clarity and technical precision.
- Experience managing end-to-end release communication and customer-facing documentation.
- Comfort working in a high-velocity, founder-led startup environment.
- Strong judgment in prioritizing internal vs customer communication needs.
- Proven ability to write plain-language content for non-technical users.
- Testing mindset with an eye for edge cases and usability issues.
- Proficiency in using AI tools within the writing and documentation workflow.
- Organizational skills to manage release processes without adding bureaucracy.
- Willingness to ask direct questions and drive cross-functional clarity.
Responsibilities
- Own and maintain the help center including how-to guides, FAQs, and troubleshooting flows.
- Draft and manage customer-facing and internal release notes.
- Develop internal runbooks, onboarding docs, and support escalation paths.
- Build a predictable release rhythm across Product, Design, Engineering, CS, and Sales.
- Perform customer-focused QA to identify unclear workflows or broken handoffs before launch.
- Maintain decision logs and postmortems to facilitate organizational learning.
- Bridge the gap between product shipping and customer/internal team readiness.
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