Customer Success Manager
New
P
Property LeadsReal Estate Marketing
United StatesFull-TimeMiddle
Salary60,000 - 85,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- Account ManagementCRMCustomer Success
Requirements
- 2+ years in customer success, account management, or retention-focused roles
- Strong verbal communication skills
- Proven ability to handle objections and retain customers
- Experience building relationships with clients over time
- Highly organized and able to manage multiple conversations simultaneously
- Real estate or investor-facing experience is a strong plus
Responsibilities
- Speak with clients daily via phone, text, and email
- Handle objections, complaints, and frustration with confidence and composure
- Perform “reverse sales” turning unhappy clients into retained, long-term customers
- Coach investors on how to improve their lead handling, follow-up, and conversion
- Build real relationships not just transactions
- Stay active in Facebook groups and community channels to support and engage clients
- Respond to inquiries within 30 minutes and drive resolution within 24 hours
- Partner with internal teams to resolve complex issues
- Maintain accurate records of all client interactions in CRM systems
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