Strategic Account Manager
BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Portuguese, English, Spanish
- Experience
- 7+ years
- Required Skills
- Account ManagementBigQuery
Requirements
- 7+ years of experience in B2B SaaS, ideally in fintech, fraud prevention, or compliance domains
- Proven experience in roles such as Account Manager, Customer Success Manager, or Solutions Architect
- Strong understanding of fraud detection, payments, KYC/AML, and compliance processes
- Deep knowledge of the Brazilian financial ecosystem and related risk typologies
- Experience managing enterprise-level client relationships and complex stakeholder environments
- Strong technical aptitude, including API integrations and system troubleshooting
- Experience working with BI tools such as BigQuery, Metabase, or similar platforms
- Strong project management and coordination skills across multiple internal teams
- Ability to analyze data and translate insights into strategic recommendations
- Excellent communication and presentation skills in client-facing environments
- Fluent in Portuguese, English, and Spanish (professional proficiency required)
- Strong ownership mindset with the ability to operate independently in a remote environment
- Experience working in fast-paced, high-growth SaaS environments
Responsibilities
- Own and manage strategic enterprise client relationships as the primary point of contact
- Drive account growth by identifying upsell and expansion opportunities within existing clients
- Lead implementation and onboarding processes, ensuring successful go-live milestones
- Collaborate with internal teams such as product, engineering, and risk analytics to deliver client solutions
- Act as a trusted advisor on fraud prevention, payments, compliance, and risk strategies
- Monitor, analyze, and communicate key performance indicators such as fraud rates and system performance
- Translate complex technical and business challenges into actionable client solutions
- Partner with technical account managers and data teams to address fraud typologies and evolving client needs
- Support API integration discussions and technical troubleshooting in collaboration with engineering teams
- Maintain strong documentation and tracking of client activities using CRM and internal tools
- Ensure continuous value delivery and long-term client satisfaction
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