Customer Billing Escalation Specialist
New
P
Palmetto Clean TechnologyClean tech
Remote - PhilippinesFull-TimeJunior
Salary440,000 - 660,000 PHP per year
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Job Details
- Experience
- 2-4 years experience
- Required Skills
- SalesforceCommunication SkillsAnalytical SkillsProblem SolvingMicrosoft OfficeOrganizational skillsCritical thinkingStrategic thinkingGoogle Workspace
Requirements
- 2-4 years experience in a role demonstrating strategic thinking and problem solving
- Salesforce experience preferred
- BS/BA preferred
- Enjoy working in a fast-paced and rapidly changing environment
- Good computer skills (G Suite, Microsoft)
- Ability to work alone or in a team
- Outstanding attention to detail
- Good collaboration and communication skills
- Strong analytical and strategic thinking skills
- Excellent organizational and time management skills
- Knowledge of construction or solar industry preferred
Responsibilities
- Review escalated EPC complaints which can come in through our billing subservicer, CX, or directly to Finance Operations and reach out to EPC to provide a background and request an investigation and response
- Perform review and investigation of EPC complaints through review of EPC response, customer provided information, and review of data within our systems
- Recommend resolutions based on investigation, including netfunding EPC, customer billing cancellation, or continuing collections
- Address customer billing complaints related to poor reviews from CX
- Work with other departments to perform reviews including CX and CAT
- Bring resolution to investigations through obtaining leadership approval and collaborating with Accounting department
- Flag EPC and sales rep patterns
- Make process improvements as needed within department and raise potential opportunities for other groups as identified through reviews
- Perform ad hoc data analysis on complaints/claims
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