RN Telehealth Administrator on Call, PRN

New
United StatesPart-TimeMiddle
Salary not disclosed
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Job Details

Experience
3+ years clinical experience
Required Skills
CRM

Requirements

  • Must have valid RN or LPN license
  • Must be willing to be licensed in the 7 states served (Indiana, Ohio, Maryland, Virginia, West Virginia and Kentucky)
  • Excellent communication and critical thinking skills
  • Good technology aptitude
  • Training or clinical experience in geriatrics, primary care/internal medicine and/or ED or urgent care
  • 3+ years clinical experience
  • Open to professional development through training, obtaining certifications if necessary, and attending team meetings
  • Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals
  • Training or experience in outpatient primary care setting

Responsibilities

  • Coordinate with telehealth providers to ensure appropriate patients receive telemedicine services.
  • Communicate with onsite nursing teams to ensure all clinical needs are coordinated
  • Oversee provider queue in Never Alone
  • Support technical issues that arise for telehealth provider team
  • Monitor EMR to triage routine clinical lab requests, routine imaging results, notifications, etc. that result after hours.
  • Maintain timely documentation of encounters with facility nurses in the EMR
  • Record information directly into CRM system
  • Connect patients that need to be seen acutely by an in-house provider the next day with Central Scheduling
  • Answer and triage calls from Never Alone use cases outside of the SNF use case
  • Provide health education
  • Provide an excellent customer experience to foster high customer satisfaction/retention
  • Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification.
  • Follow all state and federal regulations, guidelines, and laws
  • Participation in monthly staff meetings
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