RN Telehealth Administrator on Call, PRN
New
United StatesPart-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years clinical experience
- Required Skills
- CRM
Requirements
- Must have valid RN or LPN license
- Must be willing to be licensed in the 7 states served (Indiana, Ohio, Maryland, Virginia, West Virginia and Kentucky)
- Excellent communication and critical thinking skills
- Good technology aptitude
- Training or clinical experience in geriatrics, primary care/internal medicine and/or ED or urgent care
- 3+ years clinical experience
- Open to professional development through training, obtaining certifications if necessary, and attending team meetings
- Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals
- Training or experience in outpatient primary care setting
Responsibilities
- Coordinate with telehealth providers to ensure appropriate patients receive telemedicine services.
- Communicate with onsite nursing teams to ensure all clinical needs are coordinated
- Oversee provider queue in Never Alone
- Support technical issues that arise for telehealth provider team
- Monitor EMR to triage routine clinical lab requests, routine imaging results, notifications, etc. that result after hours.
- Maintain timely documentation of encounters with facility nurses in the EMR
- Record information directly into CRM system
- Connect patients that need to be seen acutely by an in-house provider the next day with Central Scheduling
- Answer and triage calls from Never Alone use cases outside of the SNF use case
- Provide health education
- Provide an excellent customer experience to foster high customer satisfaction/retention
- Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification.
- Follow all state and federal regulations, guidelines, and laws
- Participation in monthly staff meetings
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