Call Center Trainer
New
U
US Service AnimalsCall Center
Eligible States: TX, FL, NC, GA, KY, AL, MS, LA, and TN, 7 AM – 11 PM CSTFull-TimeMiddle
Salary50,000 - 65,000 USD per year
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Job Details
- Experience
- 2–5 years
- Required Skills
- CoachingCRMGoogle Workspace
Requirements
- 2–5 years of call center experience in sales or customer service
- Experience delivering training, coaching, or onboarding in a call center environment
- Strong knowledge of sales techniques, objection handling, and CRM systems
- Proficient in Google Workspace, Slides, and learning management tools
Responsibilities
- Deliver virtual and classroom call center training for new hires and existing agents
- Coach agents through live call monitoring, roleplay, and one-on-one feedback
- Develop and update training materials, scripts, and sales exercises
- Identify skill gaps and escalate performance risks to the Training Manager
- Document daily EOD recaps and live monitoring findings with behavioral specificity
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