Lead Solutions Architect
New
N
USA - RemoteFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceCollaborationMicrosoft ExcelMS OfficePowerPointNLP
Requirements
- 5+ years of solution architecture experience
- 5+ years of consulting or customer engagement experience
- 5+ years of contact center experience
- Proven experience in integration architecture and solution design
- Familiarity with AI and NLP technologies, preferably within the CX domain
- Ability to work across the full sales cycle, with a focus on pre-sales and solution scoping
- Strong communication and collaboration skills, with the ability to work effectively across departments
- Experience with Cognigy or similar platforms is a plus
- Experience in systems integration, process analysis and process diagramming
- Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients
- Ability to translate solution functionality and opportunities into clear, precise and easy to read functional documentation
- Strong business acumen to quickly learn new solution processes and understand how technology supports the business in achieving revenue and profit goals
- Comfortable working in a fast paced, results-oriented environment
- Ability to work with remote customers and communicate using virtual communication tools
- Ability to manage deliverables across multiple projects and meet tight deadlines
- Develop a strong business and technical understanding of the NiCE product family
- Proficiency in MS Office suite, including MS Visio (or other diagramming tool), and advanced MS Word, MS Excel and PowerPoint skills
Responsibilities
- Elicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteria
- Translate complex data sets into solution-oriented designs that address customer needs and business goals
- Evaluate and incorporate relevant technologies, including Cognigy and other conversational AI platforms, into solution designs
- Collaborate with cross-functional teams including Professional Services, Sales Engineering, and Account Executives to scope and deliver tailored solutions
- Prepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts
- Serve as the solution expert during the CXone pre-sales and implementation cycles, understanding Project Implementation methodologies such that you can ensure CXone delivers the right solution to the customer and that desired business outcomes are achieved
- Be able to speak to the capabilities of the CXone Product Suite
- Provide technical architecture leadership, analysis, design, development and enhancement
- Maintain expertise and currency in industry leading contact center technologies
- Assist with the project management design of the end-to-end solution life-cycle
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