Senior Operations Coordinator
New
Source API remote eligibility restrictions: Mexico, 9:00 am to 5:00 pm PSTFull-TimeSenior
Salary14,400 - 21,600 USD per year
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Job Details
- Required Skills
- CRMHubSpotGoogle Workspace
Requirements
- Professional written communication skills
- Strong attention to detail and accuracy
- Systems-oriented mindset with the ability to understand operational workflows
- Experience using QuickBooks Online
- Proficiency in Google Workspace
- Experience with HubSpot or another CRM platform
- Background in home services, field services, or operations-heavy industries
- Experience using LMN or Aspire
- Landscaping or trade service industry experience
- Experience building or documenting Standard Operating Procedures (SOPs)
- Familiarity with ADP or similar payroll systems
Responsibilities
- Manage daily job scheduling within LMN, making real-time adjustments as field conditions change
- Maintain accurate records in HubSpot, LMN, and QuickBooks, including client notes and seasonal service reminders
- Answer inbound client calls and respond to emails regarding service inquiries and scheduling requests
- Coordinate client outreach for upsells or service opportunities identified by field teams
- Review and audit crew timesheets to verify job notes, materials used, hours worked, and purchases
- Prepare bi-weekly payroll reports in Google Sheets formatted for ADP upload and track overtime hours
- Maintain and update operational records and crew notes within internal systems
- Identify process gaps or operational issues and proactively resolve them
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