Operations Coordinator | High-volume scheduling & client support
BrazilFull-Time
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Previous experience in phone-based operations, customer coordination, dispatch, or scheduling roles.
- Required Skills
- Problem SolvingAttention to detailCRM
Requirements
- Previous experience in phone-based operations, customer coordination, dispatch, or scheduling roles.
- Strong English communication skills, both written and verbal, with a professional and clear tone.
- Ability to manage repetitive, high-volume, and time-sensitive operational tasks with accuracy.
- Excellent attention to detail, especially in tracking updates, notes, and workflow status.
- Strong problem-solving skills and sound judgment in handling or escalating issues.
- Comfortable working in structured environments with defined processes and performance expectations.
- Ability to remain calm and effective when dealing with schedule changes or external disruptions.
- Strong reliability, consistency, and ownership in day-to-day execution.
- Experience in property management, real estate, logistics, field operations (nice to have).
- Familiarity with CRM and scheduling tools (nice to have).
Responsibilities
- Schedule, confirm, and coordinate property inspection appointments with residents in a high-volume environment.
- Communicate with field inspectors in real time to support active appointments and resolve on-the-ground issues.
- Handle access issues, cancellations, rescheduling, and no-shows efficiently to ensure inspections are completed.
- Maintain accurate tracking of each inspection from scheduling through completion, ensuring system updates are timely and correct.
- Keep property managers informed with clear and consistent updates on inspection status and progress.
- Document all outcomes, blockers, and next steps clearly within internal systems or CRM tools.
- Follow up on outstanding inspection items until full resolution is achieved.
- Identify recurring operational issues and escalate them to improve overall service delivery and efficiency.
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