Director, Patient Support (NPS) Enterprise Platform Management
New
This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity).Full-TimeDirector
Salary185,500 - 344,500 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- Project ManagementChange Management
Requirements
- Bachelor’s degree required
- MBA or advanced degree in business, technology, or healthcare preferred
- 8+ years of experience in product governance, program management, or digital health product leadership, preferably within the pharmaceutical or healthcare industry
- Deep understanding of patient support services and the broader commercial or access ecosystem with rare disease experience preferred
- Experience managing cross-functional projects with multiple stakeholders and competing priorities
- Strong understanding of medical, legal, regulatory and compliance environment and ability to work collaboratively
- Strong understanding of insights and competitive intelligence requirements for new product and indication launches
- Change management and project management experience
- Strong knowledge of governance frameworks, compliance processes, and digital product lifecycle
- Excellent communication, organizational, and decision-making skills
Responsibilities
- Own and drive the patient and practice product rare disease experience, enterprise platform vision, strategy, roadmap, and end user satisfaction in collaboration with business and other product, design, and engineering leads
- Define and manage product lifecycle processes, including intake, prioritization, evaluation, sunsetting, and documentation
- Partner with core product owners, IT, compliance, legal, and patient support teams to ensure non-core products integrate seamlessly and responsibly into the broader ecosystem
- Serve as a key point of contact for cross-enterprise stakeholders related to non-core product planning and execution
- Maintain a centralized view of all non-core product investments, capabilities, and performance metrics
- Develop and track KPIs, ROI, and risk mitigation strategies for active non-core solutions
- Identify opportunities to scale successful non-core pilots into enterprise-standard solutions
- Ensure readiness and repeatability of tools and services used across multiple programs or indications
- Ensure all products meet regulatory, privacy, and quality standards throughout their lifecycle
- Serve as an escalation point for risk identification and mitigation planning
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