Field Service Engineer
New
O
Ocado GroupAutomation
Remote, United States of AmericaSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in a related industry (e.g. industrial automation)
- Required Skills
- Troubleshooting
Requirements
- BS/MS – Mechanical, Electrical, Industrial, or Engineering
- 5+ years of experience in a related industry (e.g. industrial automation)
- Ability to independently perform complex repairs on both mobile and industrial robotic systems
- Ability to de-escalate, communicate, and document customer requests
- Experience supervising and training coworkers
- Experience assisting with new robot bring-up and supervision of installations
- Familiarity with industrial robot arms and autonomous vehicles (e.g. jogging a robot arms, setting parameters, diagnosing sensors)
- Familiarity with automation and industry safety standards
- Ability to write and implement robotics preventative maintenance schedules and teach associated tasks to coworkers
- Ability to document any processes required to deploy and maintain our systems
- Able to interpret wiring diagrams, diagnose electrical problems, and write detailed reports
Responsibilities
- Function as the primary contact for technicians who are resolving problems in the field
- Use your background in automation to resolve unique and complex problems
- Continuously mentor and develop skills of coworkers to empower them in performing repairs
- Manage onsite resources during repairs and deployments, including both contractors and Ocado employees
- Responsible to participate in completion of HW and SW repairs and updates, including oversight of third party contractors
- Devise and call out process improvements, propose detailed solutions, develop documentation and manage implementation of changes
- Identify, research, diagnose, and troubleshoot solutions to resolve customer issues
- Oversee updates to preventative maintenance schedules and repair procedures
- Perform duties at ground level requiring frequent kneeling, squatting, crawling, and working in tight or restricted areas.
- Act as a resource for engineering, product, service and sales teams when required
- Travel to potential customers sites to complete pre-deployment evaluations and communicate findings to stakeholders
- Travel to customers sites to complete and supervise either deployment or removal of hardware
- Travel between customer sites to complete hardware and software updates as directed by the operations team
- Travel to Kindred offices to assist in hardware project design and implementations
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