- Function as the primary contact for technicians who are resolving problems in the field
- Use your background in automation to resolve unique and complex problems
- Continuously mentor and develop skills of coworkers to empower them in performing repairs
- Manage onsite resources during repairs and deployments, including both contractors and Ocado employees
- Responsible to participate in completion of HW and SW repairs and updates, including oversight of third party contractors
- Devise and call out process improvements, propose detailed solutions, develop documentation and manage implementation of changes
- Identify, research, diagnose, and troubleshoot solutions to resolve customer issues
- Oversee updates to preventative maintenance schedules and repair procedures
- Perform duties at ground level requiring frequent kneeling, squatting, crawling, and working in tight or restricted areas.
- Act as a resource for engineering, product, service and sales teams when required
- Travel to potential customers sites to complete pre-deployment evaluations and communicate findings to stakeholders
- Travel to customers sites to complete and supervise either deployment or removal of hardware
- Travel between customer sites to complete hardware and software updates as directed by the operations team
- Travel to Kindred offices to assist in hardware project design and implementations
Troubleshooting