Apply📍 United States of America
🔍 E-commerce, Robotics
- Up to 1-year experience in a similar role in a technical environment.
- Diploma or Bachelor's in Electrical Engineering/Computer Hardware and Software is advantageous.
- Strong understanding of electrical systems and robotic technologies.
- Excellent troubleshooting and problem-solving skills.
- Effective communication skills to explain technical issues to non-technical users.
- Proficiency in using ticketing systems like Freshdesk and Jira.
- Ability to work independently and as part of a team.
- Customer-oriented attitude with a focus on high-quality service.
- Address and resolve complex issues escalated by Product Support Specialists.
- Follow the escalation matrix for unresolved issues to hardware and software teams.
- Utilize electrical wiring diagrams to troubleshoot issues.
- Diagnose technical issues involving robotic machines, including Fanuc Arms and network connections.
- Read device logs to identify and resolve problems.
- Review and implement changes related to the remote monitoring system.
- Manage onsite inventory and perform physical audits.
- Create and update the ticketing tool daily.
- Conduct preventative maintenance on robotic systems.
- Travel to different sites for customer support.
- Serve as the primary point of contact for on-site customer interactions.
JiraCommunication SkillsAnalytical SkillsCollaboration
Posted 2024-10-21
Apply