Own customer relationships, account plans, and the Ocado P&L for each grocery partner.
Lead communications covering business development, implementation, roadmap discussions, partner success, and escalations.
Represent Ocado in customer leadership teams and help customers shape strategies for growth.
Advocate for customers internally and coordinate interactions across Ocado teams.
Drive profitability toward agreed revenue targets and performance metrics, and challenge internal costs.
Govern customer project implementation to ensure delivery within schedule and budget.
Set and oversee governance, project performance monitoring, ways of working, and in-life SLA performance.
Facilitate roadmap conversations between customers and internal teams.
Align local and central resources, including partner success, to customer needs.
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About Ocado Group
Ocado Group is transforming global grocery retail with advanced robotics and AI. You will help build the cutting-edge technology that powers online supermarkets worldwide. We combine our own online grocery business with innovative solutions for major retailers. Our Ocado Smart Platform supports over 20 billion USD in partner sales. You will work on sophisticated warehouse automation and bespoke e-commerce software. This technology changes how millions of people shop for groceries.
How We Work
You will join a diverse team across various locations. We embrace flexible and hybrid working models. Many teams enjoy flexible hours, spending about 40% of their time in the office. You might work fully remotely in August and half of December. Our "Work from Anywhere" policy allows up to 30 days of remote work from other countries. This balance supports your family and personal choices. We foster an inclusive environment where every voice is valued. Your wellbeing is a priority, with resources and support readily available.
Engineering at Ocado Group
You will tackle complex engineering challenges in robotics, AI, and e-commerce. We develop advanced robotics for automated warehouses. Our proprietary software drives highly efficient online grocery operations. You will work with industrial automation, autonomous vehicles, and sophisticated electrical systems. Projects include integrating WMS and WES architectures. We focus on machine learning and optimization techniques. Your problem-solving skills will directly impact next-generation retail technology.
Why Join Us
Pioneer the future of online grocery with world-leading robotics and AI.
Work on highly impactful projects, deploying technology to major global retailers like Kroger.
Grow your skills in a flexible, hybrid work environment that supports your personal life.
Collaborate with a diverse team, contributing to cutting-edge innovations in automation and software.
Receive comprehensive benefits, including private medical insurance and parental support programs.
Benefits & Perks
Flexible and hybrid working models, including work from anywhere for up to 30 days/year.
Private medical insurance and meal tickets.
Home office equipment support.
Opportunities to participate in share schemes.
Competitive annual leave and holiday purchase scheme.
Comprehensive family support policies for new parents, including coaching programs.
Employee Assistance Programme and Mental Wellbeing Champions for support.