Field Service Engineer
Boston, MA / Seattle, WAFull-TimeMiddle
Salary90,000 - 120,000 USD per year
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Job Details
- Experience
- Minimum three years of hands-on experience of instrumentation service.
- Required Skills
- TroubleshootingCRMCustomer support
Requirements
- Minimum of BS in bioengineering, engineering, optical engineering, or related field.
- Minimum three years of hands-on experience of instrumentation service.
- Ability to troubleshoot, test, repair and service technical and mechanical equipment.
- Ability to adapt to changes in work schedule and alter travel plans accordingly
- Basic wet lab skills (e.g. pipetting, making dilutions, etc) highly desired.
- Knowledge of IQ/OQ/PQ a plus.
- Excellent interpersonal and verbal communications skills.
- Highly organized and able to work independently.
- Travel 50-75% (Domestic and International).
Responsibilities
- Manage, perform, and document all on-site installation, repair, calibration, preventative maintenance, inspection, and test tasks in a timely and detailed manner for BLI instrumentation
- Ability to adjust coordinates, adjust spectrometer parameters, replace parts etc.
- Diagnose alarms, errors or technical/mechanical problems and implement proper solutions
- Perform and document system validation (IQ/OQ/PQ)
- Triage, schedule, and provide customer support by telephone, email, or customer visits
- Cooperate and communicate effectively with customers, project teams, engineering team, sales and others
- Prioritized and plan work activities to make the most efficient use of allotted time
- Report and contribute recommendations for products in development
- Document tasks performed at customer sites with Gator’s CRM
- Log all customer visits and generate new service-related documents
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