Staff User Experience Researcher - Foundations and Enablement
USA, Canada
Location base: USA,CanadaFull-TimeStaff
Salary152,908 USD - 232,455 CAD per year
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Job Details
- Experience
- 12+ years of UX research experience
- Required Skills
- CoachingMentorshipSaaSGenerative AI
Requirements
- Mastery of research methods and rigor: 12+ years of UX research experience in complex enterprise software or SaaS environments.
- Coaching skills: Proven experience in mentorship, coaching, or building "Research Ops" programs.
- Responsible AI fluency: Deep technical curiosity regarding GenAI and LLMs, with a practical understanding of their limitations.
- Operational architecture: A track record of building scalable systems, templates, and workflows.
- Design and product fluency: A sophisticated understanding of the product development lifecycle (PDLC) and software development lifecycle (SDLC).
- Communication and influence: Exceptional communication skills and "executive presence."
- Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
- Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors.
Responsibilities
- Refine and scale our "People Who Do Research" program, providing playbooks, training, and mentorship for high-quality tactical UXR research (both qual and quant).
- Design, propose, and manage a research tech stack (including Dovetail) powered by responsible AI, implementing automated workflows for recruiting, synthesis, and insight distribution.
- Act as the Design Leadership Team’s expert on customer and user profiles, end-to-end user journeys, and forward-looking research.
- Synthesize insights that span multiple product surface areas to identify "connective tissue," strategic gaps, and opportunities.
- Serve as a high-level internal consultant, guiding teams on the selection of lean vs. rigorous methodologies.
- Lead or co-facilitate complex mixed-method studies when business needs require, providing foundational frameworks.
- Support the design team with on-site research in schools, providing guidance, ethical scaffolding, and ensuring legal compliance. U.S. based travel up to 20%.
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