Staff User Experience Researcher, Foundations and Enablement
K
Khan AcademyEducation Technology
United States and CanadaFull-TimeStaff
Salary152908 - 172022 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 12+ years
- Required Skills
- Artificial IntelligenceGenerative AI
Requirements
- 12+ years of UX research experience in complex enterprise software or SaaS environments
- Mastery of research methods and rigor
- Proven experience in mentorship, coaching, or building "Research Ops" programs
- Deep technical curiosity regarding GenAI and LLMs, with a practical understanding of their limitations
- Ability to leverage AI for speed while acting as the ultimate guardrail for quality and ethics
- Track record of building scalable systems, templates, and workflows that improved the velocity and quality of a design organization
- Sophisticated understanding of the product development lifecycle (PDLC) and software development lifecycle (SDLC)
- Exceptional communication skills and "executive presence"
- Ability to convince cross-functional leaders of the value of democratized (yet governed) research
- Motivated by the Khan Academy mission
- Proven cross-cultural competency skills
- Submission of a portfolio with application
Responsibilities
- Refine and scale the "People Who Do Research" (PWDR) program
- Empower designers and product triads to conduct high-quality tactical UXR research (both qual and quant) by providing playbooks, training, and mentorship
- Design, propose, and manage a research tech stack (including Dovetail) powered by responsible AI
- Implement automated workflows for recruiting, synthesis, and insight distribution, serving as the UXR "Human-in-the-Loop" authority
- Act as the Design Leadership Team’s expert on customer and user profiles, end-to-end user journeys, and forward-looking research
- Synthesize insights that span multiple product surface areas to identify "connective tissue," strategic gaps, and opportunities
- Serve as a high-level internal consultant, guiding teams on the selection of lean vs. rigorous methodologies
- Lead or co-facilitate complex mixed-method studies when business needs require
- Provide foundational frameworks (blueprints, journey maps) that keep teams aligned with the "big picture"
- Support the design team with on-site research in schools, providing guidance and ethical scaffolding, and ensuring legal compliance (up to 20% U.S. based travel)
View Full Description & ApplyYou'll be redirected to the employer's site
