Staff User Experience Researcher, Foundations and Enablement
United States, CanadaFull-TimeStaff
Salary152908 - 232455 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 12+ years
- Required Skills
- Generative AI
Requirements
- 12+ years of UX research experience in complex enterprise software or SaaS environments
- Mastery of research methods and rigor
- Proven experience in mentorship, coaching, or building "Research Ops" programs
- Deep technical curiosity regarding GenAI and LLMs, with a practical understanding of their limitations
- Track record of building scalable systems, templates, and workflows
- Sophisticated understanding of the product development lifecycle (PDLC)
- Sophisticated understanding of the software development lifecycle (SDLC)
- Exceptional communication skills and "executive presence"
- Ability to convince cross-functional leaders of the value of democratized research
- Motivated by the Khan Academy mission
- Proven cross-cultural competency skills
- Portfolio with relevant background and experience (required for application)
Responsibilities
- Refine and scale our "People Who Do Research" program, empowering designers and product triads to conduct high-quality tactical UXR research (both qual and quant)
- Provide playbooks, training, and mentorship necessary to maintain rigorous standards across the team
- Design, propose, and manage a research tech stack (including Dovetail) powered by responsible AI
- Implement automated workflows for recruiting, synthesis, and insight distribution, serving as the UXR "Human-in-the-Loop" authority
- Act as the Design Leadership Team’s expert on customer and user profiles, end-to-end user journeys, and forward-looking research
- Synthesize insights that span multiple product surface areas to identify "connective tissue," strategic gaps, and opportunities
- Serve as a high-level internal consultant, guiding teams on the selection of lean vs. rigorous methodologies
- Lead or co-facilitate complex mixed-method studies when business needs require, providing foundational frameworks
- Support the design team with on-site research in schools, providing guidance and ethical scaffolding, and ensuring legal compliance
View Full Description & ApplyYou'll be redirected to the employer's site
