- Lead the operating rhythm for the External Relations organization, including planning cycles, leadership meetings, quarterly business reviews, and performance tracking against OKRs and key risks
- Implement and continually improve organizational systems and processes for goal-setting, decision-making, data tracking, and accountability
- Ensure the External Relations team has accurate timely data by working with the analytics team to analyze and surface insights from performance dashboards and guide strategic prioritization
- Support organizational design, hiring priorities, and onboarding for new External relations team members
- Build cross team culture and engagement, including organizing and facilitating leadership offsites, External Relations all-hands meetings, and internal communications
- Lead and manage high-impact projects that advance Khan Academy’s growth and revenue goals
- Provide analytical and strategic support to External Relations Leadership in evaluating business performance and new opportunities
- Build revenue and impact models to guide strategic discussions and planning
- Translate ambiguity into structure - define success metrics, clarify ownership, and ensure progress against strategic priorities
- Serve as a trusted thought partner for the Chief External Relations Officer in preparing for board meetings, external engagements, and major presentations
- Act as connective tissue between teams to ensure shared goals are clear, dependencies are managed, and execution is coordinated
- Partner with Analytics to define business rules, success metrics, and performance frameworks that inform decision-making
- Work closely with Product, Content, and Finance teams to align on shared goals, co-develop offerings, and ensure go-to-market plans reflect the needs of learners, teachers, parents and administrators
- Collaborate with the other Strategy & Operations leaders to coordinate on central processes such as: OKR planning, Quarterly Business Reviews and ad hoc projects