District Success Manager

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Requirements:

• 2+ years of experience as a school administrator
• 3+ years of classroom teaching experience
• Strong problem-solving skills and creative thinking to help district partners find ideal solutions
• 2+ years of customer success, account management, or education-focused customer support experience
• Deep understanding of teachers and school districts and a clear passion for education
• Outstanding communication skills: Ability to communicate concisely and persuasively in multiple formats, including email, written documents, digital presentations, and verbal conversations
• Project management & prioritization experience and the ability to reliably execute & support dozens of school district accounts simultaneously & efficiently
• Strong data analysis skills that include creating visuals and using data to tell a story

Responsibilities:

• Manage school district implementations with thoughtful leadership and guidance
• Consistently represent an in-depth perspective of educator & student needs throughout the company
• Drive successful district implementations from pre-sales throughout the lifecycle of the relationship
• Work with CRM and Project Management tools to implement processes that consistently generate high levels of district engagement
• Navigate complex discussions with empathy and confidence, identifying nuanced customer needs & facilitating change management within systems to boost effective usage & satisfaction with Khan Academy’s products & content
• Use internal tools with fidelity & identify opportunities to improve usage over time
• Facilitate professional development sessions for teachers and administrators on how to effectively use Khan Academy
• Drives improvements to district success playbooks over time by testing new ideas, measuring results, and collaborating closely with other district success managers.