Director, Technical Writing
New
G
GitLabDevSecOps
Remote, Canada; Remote, USFull-TimeDirector
Salary158,600 - 297,400 USD per year
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Job Details
- Required Skills
- Artificial IntelligenceProduct DevelopmentDocumentation
Requirements
- Experience leading technical writing or documentation teams through organizational, process, or operating model change.
- Fluency with AI in both strategic and practical contexts, including using AI to improve workflows and evaluating where human judgment remains essential.
- Ability to build strong partnerships with Engineering, Product Management, UX, and other functions that influence product and content quality.
- Judgment to balance innovation with practicality, including a thoughtful approach to automation that improves work without treating people as replaceable.
- Creative problem-solving skills and comfort proposing several workable paths forward when facing ambiguity or long-standing constraints.
- Experience developing leaders and teams, including assessing capabilities, setting direction, and supporting change across an established organization.
- Strength in asynchronous collaboration and communication across distributed teams, with the ability to create clarity and momentum across time zones.
- Technical credibility in documentation, developer workflows, docs-as-code environments, and we also welcome candidates with transferable leadership experience from adjacent disciplines.
- Content strategy expertise to shape documentation priorities, information architecture, and how technical content connects to product goals and user needs.
Responsibilities
- Lead the Technical Writing organization through process evaluation and redesign, with a focus on making documentation creation more efficient and better connected to product development.
- Drive the team’s AI readiness by identifying where AI can improve workflows, reduce unnecessary handoffs, and support better documentation outcomes.
- Partner with Engineering to shift documentation earlier in the development process and establish shared ownership of first-draft technical content.
- Collaborate with Product Management and UX to identify ways technical documentation can surface more directly in the product experience.
- Shape the team structure and operating model so it supports current priorities, healthy management scope, and future capability needs.
- Develop the team’s skills and expectations for a new phase of technical writing at GitLab, including adaptability, experimentation, and cross-functional collaboration.
- Improve the end-user experience of the docs site by guiding priorities that make content more useful, accessible, and actionable.
- Own strategic decisions for the function and bring forward multiple practical options when solving complex documentation and workflow challenges while honoring GitLab values.
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