Senior Director, Logistics & Customer Experience
New
Australia, Canada, India, Ireland, Kenya, New Zealand, Nigeria, South Africa, United Kingdom, United StatesFull-TimeDirector
Salary191,000 - 203,000 USD per year
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Job Details
- Experience
- 10 years of experience in logistics, supply chain, or customer operations, including leadership of cross-functional teams
- Required Skills
- Artificial IntelligenceBudget management
Requirements
- 10 years of experience in logistics, supply chain, or customer operations, including leadership of cross-functional teams
- 5+ years of management experience
- Experience implementing AI, automation, or technology-based solutions in customer service settings
- Demonstrated success managing external vendors, including conducting business reviews, negotiating contracts, and ensuring operational alignment
- Strong leadership skills with the ability to manage through complexity and change
- Excellent analytical, negotiation, and communication skills
- Bachelor's degree in Supply Chain, Logistics, Business, or a related field
Responsibilities
- Lead warehouse operations, logistics planning, and inventory management across all fulfillment centers.
- Develop supply chain strategies and implement tools and systems that improve forecasting, inventory turnover, service levels, and cost efficiency.
- Align logistics planning with product launch schedules and sales cycles to ensure timely product availability and fulfillment.
- Serve as the primary relationship manager for third-party logistics and warehouse vendors.
- Provide strategic oversight of the Customer Support Team (CST), ensuring exceptional service across all customer touchpoints.
- Guide and support the development and deployment of AI agents for customer support automation.
- Provide direction and support to customer experience and logistics teams, setting clear goals and expectations.
- Develop and manage budgets for logistics operations and customer support services.
- Partner with Finance to track spending, forecasts, and ROI for strategic initiatives.
- Establish performance targets and KPIs to measure cost-effectiveness and service quality.
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