Senior Director, Customer Success & Solutions
Remote US or IndiaFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 15+ years
- Required Skills
- Artificial IntelligenceData scienceRESTful APIsPresentation skillsCRM
Requirements
- 15+ years in technical leadership roles (Enterprise CSM, Solutions Architecture or System Integration), specifically working with Global 2000 companies.
- Understand a P&L statement as well as GTM workflow and org design.
- Effectively explain technical concepts like "Latency" in terms of business metrics like "Customer Churn".
- Deep knowledge of Platform, API, Agents, MCP, Data Orchestration, and Go-To-Market (GTM) methodologies.
- Exceptional storytelling and presentation skills.
- Ability to walk into a boardroom and turn a skeptical CFO into a project champion, and mentor your team to do the same.
- A B.S. in Data Science or a related field is desired.
- An MBA or TOGAF certification is a significant plus.
- Strong GTM intelligence Experience.
Responsibilities
- Demonstrate a track record of leading CSM & Solutions team for Global 2000 clients and navigating high-level organizational complexity.
- Establish AI powered GTM blueprints and best practices that allow enterprise customers to scale their HG implementations globally.
- Guide your teams to effectively partner with C-suite stakeholders (CTO, CIO, CFO) to map business challenges to technical solutions, ensuring every architectural decision translates into a clear, phased ROI.
- Translate technical variables (like Data Orchestration or APIs) into tangible P&L impact (like Churn and Revenue).
- Apply deep expertise in how AI agents and data orchestration integrate into a scalable GTM engine.
- Drive the design of end-to-end enterprise GTM workflows, ensuring that HG solutions integrate seamlessly with existing CRMs, User Portals, and third-party Apps.
- Build a team of "consultative experts" rather than just managing a group of contributors.
- Direct the technical execution of PoVs, shifting the team's focus from "does it work?" to "how much value does this create for the business?".
- Foster collaboration between Sales, Solutions, and Customer Success to build "Business Value Assessments" that quantify the impact of architectural choices on the customer’s bottom line.
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