Customer Success & Solutions Director (Enterprise)
New
Remote (Anywhere USA)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 15+ years
- Required Skills
- RESTful APIsCustomer Success
Requirements
- 15+ years in enterprise-facing roles such as Customer Success, Solutions Architecture, or Technical Consulting
- Proven experience working with large, complex global organizations
- Strong understanding of how technical solutions impact business performance (e.g., revenue, cost, retention)
- Ability to communicate complex technical concepts in business terms
- Experience with enterprise platforms, APIs, data integration, and workflow automation
- Familiarity with modern go-to-market systems and data-driven sales/marketing processes
- Exceptional executive presence and storytelling ability
- Experience influencing senior stakeholders and leading high-performing teams
- Bachelor's degree in a technical or related field preferred
Responsibilities
- Lead Customer Success and Solutions teams supporting large, global enterprise clients
- Navigate complex organizational structures and build scalable engagement frameworks
- Partner with senior stakeholders (e.g., CIO, CTO, CFO) to align technical solutions with business objectives
- Advise customers on integrating modern data platforms, automation, and AI-driven workflows into their go-to-market operations
- Build and mentor a team of consultative, technically strong customer-facing professionals
- Lead execution of proof-of-value initiatives that demonstrate measurable business impact
- Partner with Sales, Product, and Customer Success to align on customer outcomes
- Develop business value frameworks that quantify the impact of solutions on customer performance
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