Technical Support Specialist
New
English Based in PortugalFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years of experience in a customer facing support role with a technical specialization
- Required Skills
- HTMLCSSJavascriptShopifyTroubleshootingCRMDebuggingSaaSHubSpot
Requirements
- 3+ years of experience in a customer facing support role with a technical specialization
- Experience writing code, in either an academic or commercial setting. Ideally, using front-end technologies such as HTML, CSS, and JavaScript - an understanding of these technologies is a must.
- Clear and concise written and verbal communication skills, with the ability to engage technical and non-technical users.
- Confident at troubleshooting, debugging and problem-solving
- Experience with HTML/CSS and Shopify (or similar e-commerce platforms).
- Familiarity with SaaS and experience with Hubspot or similar CRM.
Responsibilities
- Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases.
- Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript).
- Install Okendo widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps.
- Fulfill post-install and maintenance tasks for merchants.
- Customize Okendo’s widgets, install extra components, and investigate front-end bugs.
- Follow Okendo's guidelines and coding practices to ensure high-quality work.
- Contribute to the maintenance of the internal technical documentation.
- Collaborate with the development team to communicate customer feedback and identify potential product enhancements.
- Stay informed about industry trends, best practices, and emerging technologies to provide proactive and innovative support to merchants.
- Create, maintain and test app functionalities as required or directed, associated with projects you may be working on over time.
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