Patient Support Specialist (Tier 1)
Source API remote eligibility restrictions: Cyprus, Work remotely from any EU country under a B2B model., Evening schedule in Europe, aligned with US time zones (11:00 - 20:00 ET)Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years of experience
- Required Skills
- Problem SolvingAttention to detailMultitaskingEmpathyCRMCustomer supportEHRHIPAA
Requirements
- Advanced (C1-C2) English proficiency
- 2+ years of experience in customer support, patient support, or a similar client-facing remote role
- Strong communication, problem-solving, and multitasking skills
- Ability to stay professional in stressful or emotionally sensitive situations
- High level of empathy, ownership, and attention to detail
- Ability to learn new tools, workflows, medical terminology, and product logic quickly
- Availability to work evening shifts aligned with US time zones
- Flexibility to work a non-standard 5-day schedule, such as Wednesday through Sunday
- Readiness to work under a B2B contract model
Responsibilities
- Handle incoming patient requests via calls, email, and chat.
- Support patients with prescriptions, pharmacies, billing, documents, and general platform-related questions.
- Escalate complex or unresolved cases to the appropriate internal teams.
- Track open cases and follow up proactively.
- Keep patients informed with clear, calm, and empathetic communication.
- Document interactions accurately in internal systems.
- Follow internal processes, SLAs, and privacy standards.
- Work closely with internal stakeholders to ensure timely case resolution.
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