Regional Account Manager
New
N
NurseDashHealthcare
Work remotelyFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2-5+ years of experience
- Required Skills
- Analytical SkillsProblem SolvingCustomer serviceTime ManagementAccount ManagementCRMGoogle Workspace
Requirements
- Bachelor's degree in business, management or related field
- 2-5+ years of experience in account management, sales, customer service, or related fields
- Excellent communication, organization, and time management skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
- Flexibility to work outside of regular business hours as necessary
- Proficient in Google Suite and other remote work tools; CRM familiarity
- Willingness to travel within the assigned region
Responsibilities
- Be the face of NurseDash to our facility clients in designated market by building strong relationships through exceptional customer service and timely communication
- Manages and grows our facility relationships to achieve and surpass targets while ensuring retention and customer satisfaction
- Executes account management tactics (weekly client outreach, site visits, etc.) and playbook (e.g., QBRs, client planning, client tiering, customer satisfaction, etc.)
- Works collaboratively and cross departmentally to ensure that supply and demand dynamics are in balance in market; and to ensure customer feedback is shared to be built into our platform
- Business development with potential clients in new markets or regions
- Monitor client performance and provide regular updates to clients (savings reports, etc.)
- Conduct research and analysis to support the development of client strategies
- Attend client meetings and participate in client presentations as needed
- Stay up-to-date with industry trends and provide insights and recommendations to clients and internal teams
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