- Be the face of NurseDash to our facility clients in designated market by building strong relationships through exceptional customer service and timely communication
- Manages and grows our facility relationships to achieve and surpass targets while ensuring retention and customer satisfaction
- Executes account management tactics (weekly client outreach, site visits, etc.) and playbook (e.g., QBRs, client planning, client tiering, customer satisfaction, etc.)
- Works collaboratively and cross departmentally to ensure that supply and demand dynamics are in balance in market; and to ensure customer feedback is shared to be built into our platform
- Business development with potential clients in new markets or regions
- Monitor client performance and provide regular updates to clients (savings reports, etc.)
- Conduct research and analysis to support the development of client strategies
- Attend client meetings and participate in client presentations as needed
- Stay up-to-date with industry trends and provide insights and recommendations to clients and internal teams
Analytical SkillsProblem SolvingCustomer service+4 more