Finnish Speaking Customer Service Agent
New
Remote Workable locations: Sofia, Sofia City Province, Bulgaria. Finland. Helsinki, Uusimaa, Finland. Athens, Attica, Greece. Denmark. NorwayFull-Time
Salary not disclosed
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Job Details
- Languages
- Finnish
- Required Skills
- Problem SolvingCustomer service
Requirements
- Fluency in Finnish (both written and spoken)
- English proficiency is an advantage
- Previous experience in customer service or related roles is preferred
- Excellent communication and problem-solving skills
- Ability to work independently and manage time effectively
- Comfortable using CRM software and standard office applications
- Self-motivated with a flexible and positive attitude
- Willingness to relocate to Bulgaria with provided paid relocation assistance
Responsibilities
- Deliver exceptional customer service to Finnish-speaking clients via phone, email, and chat.
- Address inquiries regarding products, services, and billing with accuracy and empathy.
- Resolve customer complaints swiftly to maintain high customer satisfaction levels.
- Maintain detailed and accurate records of customer interactions using CRM systems.
- Collaborate with internal teams to resolve complex issues and improve service delivery.
- Stay updated on company products, policies, and industry trends to provide accurate information.
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