Italian Speaking Customer Service Agent
New
Sofia, Sofia City Province, Bulgaria. Italy. Lazio, Italy. Lombardy, Italy. Apulia, Italy. Sicily, ItalyFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in Italian (both written and spoken); English proficiency is a plus.
- Required Skills
- Problem SolvingCustomer service
Requirements
- Fluency in Italian (both written and spoken)
- English proficiency is a plus
- Experience in customer service roles is preferred
- Strong communication and problem-solving skills
- Ability to manage difficult situations with patience and professionalism
- Proficient in CRM software and common office applications
- Self-motivated and able to work independently within a team environment
Responsibilities
- Respond to Italian-speaking customer inquiries via phone, email, and chat regarding products and services.
- Offer detailed product information and assist customers with any issues or complaints.
- Maintain accurate records of all customer interactions in the CRM system.
- Collaborate with different departments to ensure excellent customer service delivery.
- Stay updated with company policies, products, and ongoing promotions to provide accurate information to clients.
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