French Speaking Customer Service Agent
New
Workable workplace: remote Workable remote: True Workable locations: Sofia, Sofia City Province, Bulgaria. France. Athens, Attica, Greece. Paris, Île-de-France, France. Lyon, Auvergne-Rhône-Alpes, France. Marseille, Provence-Alpes-Côte d'Azur, FranceFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in French (both written and spoken); proficiency in English is a plus.
- Required Skills
- Communication SkillsCustomer service
Requirements
- Fluency in French (both written and spoken)
- Proficiency in English is a plus
- Previous experience in customer service roles, preferably with international clients
- Strong communication skills with a customer-focused approach
- Ability to manage difficult situations calmly and efficiently
- Familiarity with CRM systems
- General computer literacy
- Self-motivated, adaptable, and capable of working independently in a professional setting
Responsibilities
- Provide high-quality customer service to French-speaking clients via phone, email, and chat.
- Assist with inquiries related to products, services, and account management, ensuring timely and effective resolutions.
- Handle complaints professionally, aiming to achieve high levels of customer satisfaction.
- Document all interactions accurately in the CRM system to maintain comprehensive customer records.
- Collaborate with internal teams to resolve complex issues and improve service delivery.
- Stay updated on company policies, product changes, and industry trends to provide accurate information.
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