Danish Speaking Customer Service Agent
New
M
Mercier Consultancy GroupCustomer Service
Sofia, Sofia City Province, Bulgaria. Denmark. Copenhagen, Capital Region of Denmark, Denmark. Athens, Attica, Greece. Riga, Riga, Latvia. MaltaFull-Time
Salary not disclosed
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Job Details
- Languages
- Danish, English
- Required Skills
- Communication SkillsCustomer serviceInterpersonal skills
Requirements
- Fluency in Danish (both written and spoken)
- proficiency in English is a plus
- Experience in customer service or a related field is preferred
- Excellent communication and interpersonal skills
- Ability to manage challenging situations professionally and calmly
- Proficiency with CRM systems and standard office software
- Self-driven with the ability to work independently and as part of a team
Responsibilities
- Engage with Danish-speaking customers via phone, email, and chat to assist with inquiries about products and services.
- Provide accurate information, resolve customer issues efficiently, and ensure customer satisfaction.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Collaborate with team members and other departments to enhance the overall customer experience.
- Stay updated on company offerings, policies, and industry trends to deliver informed support.
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