Patient Care Coordinator
New
P
PearlHealthcare
Metro Manila, Philippines. Bogotá, Bogota, Colombia. Mexico City, Mexico City, Mexico. Buenos Aires, Buenos Aires, Argentina. São Paulo, State of São Paulo, Brazil. Cape Town, Western Cape, South Africa. Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills, US Time Zone (expected to be flexible with the client's preference)ContractJunior
Salary not disclosed
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Job Details
- Languages
- English, Spanish language proficiency for bilingual patient communication
- Experience
- 1-2+ years in patient support roles, healthcare, clinical research, telemedicine, care coordination, case management, customer success, or phone-based customer service; 1+ year experience as Medical Scribe in clinical or telehealth settings
- Required Skills
- SalesforceProblem SolvingCustomer serviceOrganizational skillsCRMData managementEnglish communicationHubSpotGoogle Workspace
Requirements
- 1-2+ years in patient support roles, healthcare, clinical research, telemedicine, care coordination, case management, customer success, or phone-based customer service
- Prior experience in US healthcare settings with understanding of healthcare systems, insurance, referrals, and care processes
- Excellent written and verbal English communication skills with compassionate, empathetic approach to patient care
- Familiarity with medical terminology and clinical documentation
- Knowledge of HIPAA regulations, data protection standards, and confidential information handling
- High level of tech proficiency navigating CRM, EHR/EMR systems, and data management platforms seamlessly
- Exceptional organizational skills and attention to detail managing multiple patient interactions consistently
- Strong creative problem-solving and troubleshooting abilities
- Ability to handle sensitive patient information and challenging situations with professionalism and genuine care
- Proactive Communication: Anticipating patient needs and addressing them promptly with professional demeanor
- Proven ability to manage complex projects and multiple priorities in fast-paced clinical environments
- Adaptability: Positive approach to change and ability to thrive in dynamic healthcare settings
- EHR/EMR Systems: Elation Health, electronic medical record platforms, or equivalent healthcare software
- CRM Platforms: Salesforce, HubSpot, or healthcare-specific CRM systems
- Communication: Email, phone systems, secure patient messaging platforms
Responsibilities
- Act as first line of contact for patient inquiries across platforms—EHR, secure chat, phone, and messaging
- Respond to inbound patient messages and communications promptly and empathetically
- Educate patients about telehealth services, clinical trials, and specialty care options
- Guide patients through platform usage, study protocols, and care processes with clarity
- Handle scheduling, appointment coordination, prescription management, and follow-ups
- Conduct initial outreach to patients interested in clinical trials or specialty care services
- Manage prior authorizations, insurance coordination, and healthcare system navigation
- Accurately log patient interactions, details, and progress in CRM and EHR systems
- Serve as Medical Scribe documenting patient encounters and physician notes in EMR
- Collaborate with operations, recruitment, clinical, product, and documentation teams
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