Vice President of Service Delivery
New
J
Jahnel GroupSoftware development
Schenectady, New York, United States Open to 100% remote opportunities for the right candidate, This role requires flexibility to support client and organizational needs across time zones.Full-TimeVp
Salary155,000 - 225,000 USD per year
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Job Details
- Experience
- 10+ years of progressive leadership experience
- Required Skills
- AgileSCRUMClient relationship management
Requirements
- 10+ years of progressive leadership experience in delivery, consulting, or software development organizations.
- Demonstrated success leading large-scale delivery teams, with accountability for client success and profitability.
- Strong financial acumen, with experience managing P&L, forecasting, and delivery margins.
- Proven ability to build leadership-level client relationships, drive renewals, and expand accounts.
- Deep understanding of modern delivery methodologies (Agile, Scrum, Kanban) and governance models.
- Strong communication and executive reporting skills, with experience presenting to boards or C-level leadership.
- Technical fluency and ability to guide strategy in partnership with engineering leaders.
Responsibilities
- Act as the primary delivery leader across a portfolio of client engagements.
- Build strong client relationships with multiple levels of leadership, acting as a trusted advisor who ensures alignment with business objectives, anticipates challenges and proactively delivers solutions.
- Partner with client executives to understand long-term business goals and align consulting services to strategic priorities.
- Advise clients on roadmaps, governance models, and operating frameworks to support their long-term business objectives.
- Oversee client delivery engagements across multiple accounts and industries, ensuring they meet or exceed client expectations.
- Develop and communicate the product vision, strategy and roadmap.
- Ensure engagements meet agreed scope, timeline, budget, and quality standards.
- Mentor and support delivery teams, fostering a culture of accountability and continuous improvement.
- Own the performance of your client portfolio, including utilization, revenue, and client retention.
- Partner with Sales and Finance to ensure engagements are scoped, priced, and executed profitably.
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