Application Support Engineer
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years of experience
- Required Skills
- AWSPythonSQLGitJavaJiraCommunication SkillsAnalytical SkillsDebuggingGitHub
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline.
- 4+ years of experience in application support, production support, or similar technical support roles.
- Strong hands-on experience with SQL (queries, joins, tables, and data troubleshooting).
- Experience debugging or supporting web applications built on Java or Python-based frameworks.
- Familiarity with version control systems such as Git and GitHub.
- Experience working with incident management and ticketing tools (e.g., JIRA).
- Strong analytical and debugging skills with a problem-solving mindset.
- Excellent communication skills for client interaction and cross-team collaboration.
- Willingness to work in 24/7 rotational shifts.
- Exposure to cloud environments such as AWS is a plus.
Responsibilities
- Act as the first line of technical support for production issues affecting application performance, ensuring timely resolution and minimal downtime.
- Investigate, troubleshoot, and resolve client-reported incidents across multiple projects and workflows.
- Perform root cause analysis (RCA) for recurring or critical issues and drive long-term corrective actions.
- Provide clear reproduction steps and technical insights to engineering teams for bug fixes and enhancements.
- Monitor application health, ensure SLA adherence, and maintain system availability in a high-uptime environment.
- Collaborate with cross-functional teams to identify recurring issues and implement preventive solutions.
- Manage incidents using ticketing systems and ensure proper tracking, prioritization, and resolution ownership.
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