Portuguese Speaking Customer Service Agent
Sofia, Sofia City Province, Bulgaria. Athens, Attica, Greece. Portugal. Spain. Lisbon, Lisbon, Portugal. Madrid, Community of Madrid, SpainFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in Portuguese (both written and spoken); knowledge of English is an advantage.
- Required Skills
- Customer serviceInterpersonal skills
Requirements
- Fluency in Portuguese (both written and spoken)
- knowledge of English is an advantage
- Previous experience in customer service roles, preferably in remote or multinational settings
- Excellent communication and interpersonal skills with a customer-focused mindset
- Ability to manage multiple tasks efficiently and handle challenging situations calmly
- Familiarity with CRM systems and standard office software
- Self-motivated, proactive, and able to work independently in a remote environment
Responsibilities
- Provide outstanding customer service to Portuguese-speaking clients via phone, email, and chat.
- Assist customers with inquiries, product information, and issue resolution in a professional and timely manner.
- Manage and document customer interactions accurately in the CRM system.
- Collaborate effectively with internal teams to resolve complex issues and improve customer satisfaction.
- Stay updated on company products, services, and policies to provide accurate information.
- Maintain a positive attitude and professional demeanor while handling customer concerns.
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