Doctor QA Specialist
H
Homera HealthTelehealth
Philippines (Remote)Full-Time
Salary not disclosed
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Job Details
- Required Skills
- QAAttention to detailComplianceSlack
Requirements
- Exceptional written English with the ability to assess whether communication is clear, complete, and human (not robotic)
- Strong attention to detail with the ability to spot inconsistencies and gaps in messaging
- Experience working in high-volume, repetitive communication environments (e.g., Executive Assistant, Customer Service, QA)
- Comfortable reviewing large volumes of written interactions with consistency and accuracy
- Proficiency in Slack for day-to-day communication and collaboration
- Experience in healthcare, telehealth, or clinical operations (Preferred)
- Familiarity with QA, compliance, or audit processes (Preferred)
- Experience reviewing or auditing customer or patient communications (Preferred)
- Understanding of tone and voice in patient care settings (Preferred)
- Familiarity with tools such as Airtable or ClickUp is an asset (Preferred)
Responsibilities
- Review doctor-patient messages across platforms to ensure patient questions are clearly and fully answered
- Ensure responses are medically appropriate and aligned with internal protocols
- Confirm messaging is human, empathetic, and not overly reliant on canned responses
- Identify inconsistencies in tone, clarity, or care quality
- Ensure all communication aligns with clinical guidelines, company policies, and regulatory requirements
- Flag any compliance risks or deviations
- Provide structured feedback to providers and internal teams
- Identify recurring issues or patterns in communication
- Recommend improvements to templates, workflows, and messaging standards
- Work closely with our CMO, clinical leadership, Patient Care Teams
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