Doctor QA Specialist
W
Willow HealthTelehealth
Philippines (Remote)Full-Time
Salary not disclosed
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Job Details
- Required Skills
- QAAttention to detailComplianceSlack
Requirements
- Exceptional written English with the ability to assess whether communication is clear, complete, and human (not robotic).
- Strong attention to detail with the ability to spot inconsistencies and gaps in messaging.
- Experience working in high-volume, repetitive communication environments (e.g., Executive Assistant, Customer Service, QA).
- Comfortable reviewing large volumes of written interactions with consistency and accuracy.
- Proficiency in Slack for day-to-day communication and collaboration.
- Experience in healthcare, telehealth, or clinical operations (preferred).
- Familiarity with QA, compliance, or audit processes (preferred).
- Experience reviewing or auditing customer or patient communications (preferred).
- Understanding of tone and voice in patient care settings (preferred).
- Familiarity with tools such as Airtable or ClickUp is an asset.
Responsibilities
- Review doctor-patient messages across platforms to ensure patient questions are clearly and fully answered.
- Ensure responses are medically appropriate and aligned with internal protocols.
- Verify messaging is human, empathetic, and not overly reliant on canned responses.
- Identify inconsistencies in tone, clarity, or care quality.
- Ensure all communication aligns with clinical guidelines, company policies, and regulatory requirements.
- Flag any compliance risks or deviations.
- Provide structured feedback to providers and internal teams.
- Identify recurring issues or patterns in communication.
- Recommend improvements to templates, workflows, and messaging standards.
- Work closely with the CMO, Clinical leadership, and Patient Care Teams.
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