Travel Operations Support Specialist
New
D
D2BTravel
Workable remote: True Workable locations: Manila, Metro Manila, Philippines, Australian business hours (AEST)Full-Time
Salary63,000 - 75,000 PHP per month
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Job Details
- Required Skills
- Attention to detail
Requirements
- Sabre GDS experience
- Tramada experience — advantageous but not essential
- Background in travel agency or airline operations
- Strong attention to detail and written English
- Reliable home office setup with stable internet
- Flexible to work Australian business hours (AEST)
Responsibilities
- Load passive segments into Sabre GDS and/or Tramada; add costings and prepare client documentation
- Issue, reissue, and process refunds for airline tickets in line with fare rules and airline policies
- Advise on visa requirements, travel documentation, insurance, and destination regulations
- Maintain detailed client profiles to support a personalised service experience
- Monitor bookings for schedule changes and communicate updates proactively
- Accurately document bookings, preferences, and communications in the booking system
- Meet agreed SLAs and turnaround times
- Handle payment processing, invoicing, and reconciliation per financial procedures
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