Client Success Manager
Intrinsic Digital is a fully remote company with team members located across the United States and the Philippines., five 8-hour schedules with start times between 7 am and 11 am ESTFull-TimeManager
Salary70,000 - 80,000 USD per year
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Job Details
- Experience
- 3+ years of experience
- Required Skills
- Interpersonal skillsDigital MarketingHubSpotAsana
Requirements
- Bachelor's degree in marketing, business, communications, or related field
- 3+ years of experience in client success, digital marketing, or team leadership
- Proven ability to lead a team while managing your own clients
- Strong interpersonal and training skills
- Experience with workload management, performance tracking, and conflict resolution
- Organized, proactive, and solution-oriented
- Familiarity with HubSpot, Asana, and client-facing communication tools
Responsibilities
- Lead a team of Client Success representatives, providing day-to-day support and guidance
- Support team member development through coaching, feedback, and performance management
- Manage your own small portfolio of client accounts to stay hands-on and connected to client needs
- Troubleshoot client issues as they arise, ensuring quick resolution and clear communication
- Coaching team to take ownership of client outcomes
- Collaborate with leadership to improve internal processes and enhance team workflows
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