Strategic Client Delivery Manager
New
USA (Remote)Full-TimeManager
Salary90,000 - 110,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementAnalytical SkillsAccount ManagementDigital MarketingCRMSaaSHubSpotAsana
Requirements
- 5+ years of experience in account management, client success, or consulting in a B2B services/agency environment.
- Prior HubSpot, CRM, digital marketing, or SaaS consulting experience preferred.
- HubSpot certifications a plus.
- Strong background in strategic account planning and growth, not just support.
- Strong organizational and project management experience, ideally with Teamwork.com, or systems such as Asana, Monday.com, or ClickUp.
- Analytical mindset with the ability to connect data and insights to business decisions.
- Exceptional communication and facilitation skills, with proven ability to lead executive-level conversations.
- Skilled at managing objections, handling complex client dynamics, and turning challenges into opportunities.
Responsibilities
- Serve as the strategic partner and primary point of contact for assigned accounts.
- Lead expectation-setting conversations, ensuring alignment on priorities, timelines, deliverables, and success measures.
- Facilitate executive alignment between client leaders and 1406 delivery teams, balancing client goals with realistic outcomes.
- Provide clarity, accountability, and proactive communication to ensure confidence and trust.
- Develop and execute account engagement plans that deepen adoption, executive sponsorship, and measurable ROI.
- Proactively identify gaps, risks, and opportunities, and present strategic recommendations that align with client objectives.
- Drive cross-sell and up-sell motions by connecting client goals to additional HubSpot features, managed services, or consulting solutions.
- Anticipate and address client concerns with confidence, providing solutions that turn challenges into growth opportunities.
- Build strong, trusted relationships at multiple levels of the client organization.
- Conduct Strategic Business Reviews to assess performance, present insights, and align on future priorities.
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